Position Summary

The PPCN Nurse Coordinator is a highly specialized and independent role within Phoenix Children’s. In this position, you will serve as a key liaison between patients, families, providers, and community partners, conducting outreach to educate and connect them with the services available to support their care journey.
This is a fully remote position, however the incumbent must reside in Arizona and be available to be onsite several times per month for meetings, training, and related activities (no exceptions). Experience working in a remote position is preferred.
Key Responsibilities
•Independently manage outreach to patients, families, and providers regarding PPCN services
•Coordinate care across a wide spectrum of cases, from routine to highly complex
•Collaborate closely with community agencies, social workers, hospital staff, and medical providers
•Identify and dismantle barriers to care through strong problem-solving and advocacy
•Influence and align cross-organizational partners to ensure optimal patient outcomes and satisfaction
Qualifications
•Active RN license
•Minimum 3+ years of experience in a case management role
•Demonstrated success working with complex patient populations
•Proven ability to collaborate across organizations and disciplines
•Strong critical thinking, communication, and problem-solving skills
•Experience managing a large and diverse patient population (approximately 170,000 lives)
Additional Information
•Phoenix Children’s will provide all necessary technology to support success in this role
•No new graduates will be considered

Care coordination is the deliberate organization of patient care activities and sharing information among all the participants concerned with a patient`s care to achieve safer and more effective care. The goal of care coordination is to facilitate the appropriate and efficient delivery of health care services both within and across systems. Care Coordination is a truly collaborative approach. RN Care Coordinators are excellent problem-solvers who are dedicated for finding the best solution to their patients’ needs. They have strong research abilities that enable them to seek out resources related to each client’s specific life situation. RN Care Coordinators are highly organized and efficient, allowing them to serve as many clients as possible without sacrificing personalized attention and enjoy taking initiative to improve their patients’ quality of life. This position advocates, guides, and intervenes on behalf of the patient population PCCN serves in coordination with the PCP to support patients/families in understanding and navigating various health care systems. Patient/family needs are identified through needs assessments and needs are met through completing tasks in the Pediatric Care Constellation (PCC) system. This position works closely with the rest of the Integrated Care Coordination team to coordinate, problem solve, troubleshoot barriers to care and meet the needs of patients and families. This position works independently, receiving supervision of work activities from the Manager of Integrated Care Coordination.

Education

• Bachelors degree in Nursing. (Required)

Experience

• Previous case management experience with a payer, hospital, or community setting. (Required)
• Minimum of two (2) years of broad clinical experience predominantly in pediatric care preferred. (Required)

Certifications

• Current State of Arizona RN license or multi-state license from a compact state or the ability to establish licensure according to Arizona law prior to start date. (Required)
• Current BLS certification. (Required)
• Case Management Certification (Preferred)

Special Skills

• Excellent verbal, written and interpersonal communication skills. (Required)
• Effective critical thinking, decision-making, and demonstration of creativity in problem-solving. (Required)
• Computer competency skills such as experience with Excel, Word, and Electronic Medical Records. (Required)
• Bilingual (Spanish). (Preferred)

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About Phoenix Children's

For more information about the hospital, visit: http://www.phoenixchildrens.org.

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