$2,500 Sign-on Bonus for External Candidates 

Opportunities with Reliant Medical Group. When you join Reliant, you’ll be part of a community-based, multi-specialty, physician-led medical group. Everyone works collaboratively on a common purpose: improving the quality, cost and experience of health care. With the resources of a global health organization - Optum - behind us, we’re at the forefront of value-based care. Supported by a patient-centric business model - integrated care teams focus on the best patient care, rather than volume. Here, you’ll contribute to an exceptional patient experience. Discover a place where you can help shape the future of health care and do your life’s best work.(sm)

Position in this function is responsible for the clinical management coordination of the overall activities of the assigned site. Creates and environment that nurtures empowerment of team members; encourages the development of self-directed work teams; pursues and encourages continuous quality management and innovation; improve the levels of communication, teamwork, participation and acknowledgement between all staff. Ensure the highest level of patient satisfaction.  

Location: 4 Brotherton Way, Auburn, 01501

Hours: Monday - Friday 8am - 5pm. No weekends evenings or holidays

Specialty: Pediatrics 

Primary Responsibilities:

• Supervises assigned personnel including performance evaluations, scheduling, orientation, and training.  Makes recommendations on employee hire, transfers, promotions, salary changes, discipline, terminations, and other similar actions
• Resolves grievances and other personnel problems within position responsibilities. Provides input based on observations related to counseling and disciplinary issues.  Implements corrective actions plans as required
• Plans, implements and evaluates the clinical staffing needs on a daily basis to adequately support patient care in a given area in the site; assigning clinical staff based upon scheduled patients with appropriate pool of clinical staff, practice volume, staff qualifications and department policy.  Cross-trains clinical staff for appropriate clinical coverage
• Performs patient care activities as necessary to assist staff
• Assists Site Administrator or others in responding to patient concerns as needed. Monitors and addresses patient complaints within position responsibility. Ensures the highest level of patient satisfaction. Works with physicians and others to address and prevent problems
• Provides effective leadership, direction, and guidance over the clinical staff for effective teamwork and motivation, and fosters the effective integration of efforts with clinic-wide initiatives
• Assists in developing policies and programs within the department consistent with organizational policies and procedures; acts as a positive role model for staff
• Assists in management of patient flow and access.  Matches patient volumes and staffing to meet expectations of patients/customers
• Evaluates daily patient flow in the site to maintain access standards and open communication with patients and care team; makes adjustments as appropriate to maintain organized, efficient patient flow within the primary care teams
• In collaboration with the Director of Nursing, Director of Operations or others, provides clinical staff with information, education and tools to ensure they are supporting efficient patient flow and telephone triage in the site
• Participates in the development and recommendation of the operating and capital budgets for the areas managed.  Manages activities to ensure financial goals met.  Monitors expenditures for compliance to approved budget.  Resolves discrepancies
• Promotes collaborative relationships between clinical staff and other departments. Participates in the development and implementation of clinical performance standards including on-going monitoring of clinical staff competence
• Mentors clinical staff in the creation of a climate of clinical and professional expertise. Demonstrates an ability to work effectively and communicate frequently with other members of the care team and administrative teams; orchestrates and actively participates in daily rounding for his/her assigned clinical areas
• Implements and ensures adherence to new clinical practice, standards, protocols and guidelines. 
• Oversees all clinical equipment and supplies.  Resolves discrepancies as required
• Oversees the triage process.  Monitors telephone triage for appropriateness of treatment plan, use of therapeutic communication techniques, and other indicators of quality.  Ensures adherence and resolves discrepancies as required
• Oversees medications and immunization.  Ensure proper storage, labeling, dates are appropriate.  Resolves discrepancies as required
• Oversees all clinical processes such as delivery of care, nurse visits, huddles, ED reports, etc.  Ensures adherence and resolves discrepancies as required
• Oversees and ensure adherence to a variety of standard audits as such handwashing, biohazard process, logs (correct versions, retention and accurate documentation), mock codes, Gemba walks, etc.
• Participates and leads care transformation staff alignment/workflows.  Facilitate change efforts and the development of improved work flows
• Participate in a variety of special projects as required or directed
• Ensures compliance with regulatory agencies.  Develops and maintains procedures necessary to meet regulatory requirement
• Ensures that assigned area comply with clinic established policies, quality assurance programs, safety, and infection control policies and procedures
• Ensures adequate equipment and supplies for assigned area
• Ensures compliance to all health and safety regulations and requirements
• Regular, reliable and predictable attendance is required
• Performs similar or related duties as required or directed

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Graduate of an accredited School of Nursing 
• Supervisor experience required
• Current license as an RN in the State of Massachusetts
• Basic Life Support (BLS)
• Proven experience in coordinating and management of office practice, treatment services and data collection analysis
• Demonstrated knowledge of various software applications such as Microsoft Excel, Word, Outlook, etc.   
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Unless certification, licensure or registration is required, an equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed in this description, may be substituted for the above requirements.

Preferred Qualifications:

• Demonstrated problem solving skills and the ability to communicate via written reports
• Proficient with communication, team building and organizational skills; customer service excellence focused
• Demonstrated leadership ability

Physical Requirement:

• Physical health sufficient to meet the ergonomic standards and demands of the position

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers at OptumCare. We're on a mission to change the face of health care. As the largest health and wellness business in the US, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goals. Fortunately, we have a team of the best and brightest minds on the planet to make it happen. Together we're creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us all. Join us and learn why there is no better place to do your life's best work.(sm) 

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

**PLEASE NOTE** The Sign On Bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time, or per diem basis (“Internal Candidates”) are not eligible to receive a Sign On Bonus.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.