Provides direct and indirect patient care in the office/clinic setting. Provides care that meets the psychosocial, physical and general aspects of care; meets the communication needs of patient and family; provides care that reflects initiative and responsibility indicative of professional expectations, under the supervision of a physician. Maintains regulatory requirements, nursing and office/clinic policies, procedures and standards. Communicates with physicians and team members about patient's clinical condition, including results of diagnostic studies and symptomatology.

NON-EXEMPT

Provides direct patient care under the supervision of a physician/provider, evaluates outcomes, consults with other health team members as required and adjusts nursing care processes as indicated to ensure optimal patient care.

Age specific data collection This includes neonate, pediatric, adolescent and geriatric patients and the general patient population.

Performing observations of patients' physical, psychological and social needs

Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.

Performs patient care responsibilities considering needs specific to the standard of care for patient's age.

Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patients served. Able to interpret data about the patient's status in order to identify each patient's age specific needs and provide care needed by the patient group.

Maintains current knowledge of medications and their correct administration based on age of the patient and his/her clinical condition.

Follows the five medication rights and reduces the potential for medication errors.

Medical and surgical asepsis is carried out during treatments and special procedures.

Communicates appropriately and clearly to coworkers, physicians and office/clinic manager.

Demonstrates the ability to assist physicians with procedures and perform services requiring technical and manual skills. As directed by a physician/provider

Treats patients and their families with respect and dignity. Identifies and addresses psychosocial, cultural, ethnic and religious/spiritual needs of patients and family.

Interacts professionally with patient and family and involves patient and family in patient education.

Formulates a teaching plan based on identified learning needs and evaluates effectiveness of learning; includes family in teaching, as appropriate.

Demonstrates ability to revise plan of care as indicated by the patient's response to treatment.

Demonstrates the ability to perform treatments and provide services to level of licensure.

Meets current documentation standards and policies.

Demonstrates knowledge of lab requirements, requisitions.

Maintains established office/clinic policies and procedures, objectives, performance improvement program, safety, environmental and infection control standards.

Maintains a safe, comfortable and therapeutic environment for patients and families in accordance with office/clinic standards.

Answers telephone calls in a professional manner; refers patient problems to office/clinic physician; schedules patient appointments. Scanning, filing and other front office/medical record related duties.

Ensures an adequate stock of supplies.

Assists in cost containment through appropriate ordering and conserving of supplies and equipment.

Maintains a good working relationship with all staff members of the office/clinic.

Manages and operates equipment safely and correctly. Performs preventative maintenance.

Demonstrates the ability to be flexible, organized and function under stressful situations.

Response is appropriate to the patient in emergency or physically distressful situations.

Performs other duties as assigned within training and certification of a medical assistant.

Adheres to dress code.

Completes annual educational requirements.

Maintains regulatory requirements.

Wears identification while on duty.

Maintains confidentiality at all times.

Attends department staff meetings as required within the department.

Reports to work on time and as scheduled; completes work in designated time.

Represents the organization in a positive and professional manner.

Actively participates in performance improvement and continuous quality improvement (CQI) activities.

Coordinates efforts in meeting regulatory compliance, federal, state and local regulations and standards

Communicates and complies with the Benefis Health System Mission, Vision and Values as well as the focus statement of the department.

Complies with Benefis Health System Organization Policies and Procedures.

Complies with Health and Safety Standards and Guidelines.